The Kydoz

Return & Refund Policy

At [Your Store Name], we care about our customers and always want you to shop with confidence. If there is any issue with your order, we are here to help.

Return Eligibility

• Products can be returned within 7 days from the delivery date.
• Customers must inform us about the issue within 3 days of receiving the product.
• Returned items should be unused and in their original condition and packaging.

If the Product is Damaged or Defective

If you receive a product that is:

• Broken
• Damaged
• Defective
• Incorrect item

Then the return delivery charge will be fully covered by our store. We will make the process as easy as possible for you.

If the Return is Due to Customer Preference or Mistake

If the customer:

• Orders the wrong item
• Changes their mind
• Provides incorrect information
• Wants to return for personal reasons not related to product defects

Then the return delivery cost must be paid by the customer.

Return Address

Please return the product using any courier service to:

Bank Asia Ltd.
Mohakhali Branch
Dhaka, Bangladesh

Return Confirmation

Before sending any return, please contact us for confirmation:

Call: 01540185508

Refund Process

• After receiving and checking the returned product, refunds will be processed within 3–5 business days.
• Refunds will be sent through the original payment method or another suitable method.

Our Commitment

We always try to support our customers fairly and provide the best possible shopping experience. If there is any genuine problem from our side, we will take full responsibility and assist you quickly.